Free · About 2 minutes · No patient information
The Schedule Leak Audit
Six questions about your practice. You'll see your results on screen right away: what's sitting in your overdue list and unscheduled treatment, what unfilled cancellations and missed calls cost each month, and which one to fix first. No email needed to see them.
Your Schedule Leak Audit
One-time backlog Chairback can work
(overdue hygiene + unscheduled treatment)$0Potential production, booked over the coming months
(overdue hygiene + unscheduled treatment)$0Potential production, booked over the coming months
Recurring, per month, Chairback can work
(unfilled cancellations)$0About $0 over 12 months if it continues
(unfilled cancellations)$0About $0 over 12 months if it continues
Recurring, per month, best fixed in-house
(unanswered calls)$0We don't answer phones; tips below
(unanswered calls)$0We don't answer phones; tips below
What these numbers are, and aren't. They're estimates of potential production at your own fees, before no-shows and insurance adjustments. They are not collections, profit or a promise of results. One-time and monthly figures cover different periods, so we never add them together. Cancellations are often refilled from the same overdue list, so treat those two as overlapping rather than separate.
Your answers and how we calculated this
- Overdue hygiene: 15% of overdue patients rebooked by a live caller, each worth one hygiene visit at your fee.
- Unscheduled treatment: 10% of open plans scheduled, each worth your average plan value.
- Cancellations: one in three unfilled slots refilled, each worth one hygiene visit. 4.33 weeks per month.
- Unanswered calls: 1 in 5 is someone trying to book, half of those book when called back the same day, each worth one hygiene visit. 21 working days per month.
- Biggest opportunity: the largest 12-month figure among the leaks Chairback works, counting one-time backlogs once and monthly leaks for 12 months. Ties go to whichever is listed first: hygiene, then treatment, then cancellations. Anything under $1,000 isn't called out. Unanswered calls are ranked separately because they're an in-house fix.
Want us to show you where the biggest opportunity is in your practice?
15 minutes with Archie, Chairback's founder. We'll check these estimates against your real schedule and tell you honestly whether Chairback can help.